The computerization of the order
The customer who wants to make a purchase at tronic-controls.com should display the general conditions of purchase that are included in the section of the home page and are issued by Commerce and services TRONIC ELECTRONICA I ELECTRICITAT S.L., NIF B17081878 with address at Disseminat Baga Avall Calgat – 17860 St. Joan de les Abadesses, Girona (SPAIN – EUROPE). The formalization of an order will be understood to be made under the full acceptance of the general conditions of purchase contained in the page and that will always be shown to the customer before making his final purchase. The products will be sent to the delivery address indicated.
tronic-controls.com reserves the right to refuse any order even if it is paid, in this case returning the entire payment.
Customer service: cancellations, returns and / or replacement orders
If you are not satisfied with the products purchased on tronic-controls.com, you can return them within a period no longer than 5 days, counted from the reception of the product. The returns must be sent together with the copy of the delivery note that accompanies the shipment. For any possible incident or claim, we recommend that you contact us by email firstname.lastname@example.org.
What are the delivery times and costs?
Temporarily we do not ship to the Canary Islands, Ceuta and Melilla. We ship to all of Spain and the countries of the European Union. Orders placed and paid before 14:00 will be processed that same day if it is working, if that day is not working it will be processed the next working day. It is understood by processed order when it has been delivered to the carrier, at which time it begins to count the transport time. All orders placed after 2:00 pm on Friday will be processed the following Monday.
Inside your shopping cart you can use a shipping cost simulator where, indicating the province of delivery and the postal code, it will offer you an estimate of the cost.
Important: To make a shipment correctly and on time it is essential to indicate the current postal code. To check your zip code consult here.
How can I return a product or order?
To make a return, simply contact us by mail email@example.com, indicating:
- Order number.
- What product do you want to return and what is your problem?
The conditions for the return are:
- The return communication must be made within 5 days after receipt of the product.
- The return must be made in the original packaging.
Once we have received a message, we will tell you how to return the product. The return time will not exceed 15 days after the resolution of the case.
The rules regarding the cancellations of orders and / or refunds, (regulated by the Law of 15/1/96 number 7/1996) claims, guarantee and issuance of invoices, are the following: No returns will be accepted that do not come in its original packaging and with the product in perfect condition. The refund of the amount will be made by credit.
The delivery invoice is valid as a guarantee of the manufacturer, this will take effect from the day the delivery is made at the address of the buyer. Claims for possible incidents such as the product delivered damaged, wrong, or any other cause susceptible to claim, will be treated as follows:
In the case of requesting the cancellation and / or refund of the amount, the customer must send the product to the sending factory within 5 days after receiving the order, and the return costs are borne by the customer, (according to Law of 1/15/96 number 7/1996).
If, on the contrary, you wish to replace the product, tronic-controls.com undertakes to deliver to the customer another product in perfect condition, as soon as the defective product is received.
The shipments generated through the orders will be managed through private courier and transport companies.
Verified the payment of the purchase, the goods will be delivered within a period not exceeding 9 business days from the day following the aforementioned verification. The purchase made on Saturday, Sunday or holiday, is understood to be made the following Monday or next business day.
- tronic-controls.com has enough reserve material to make the shipment.
- While the buyer is late in his obligations, tronic-controls.com is not obligated to serve.
- Verified the payment of the purchase, the merchandise will be delivered within a period not exceeding 3 working days (Spain), 7 working days (EU), 10 working days (Bosnia and Herzegovina, Croatia, Serbia) from the day following the aforementioned verification. The purchase made on Saturday, Sunday or holiday, is understood to be made the following Monday or next business day.
All purchases made on tronic-controls.com are subject to the general conditions of purchase that are included in the section of the main page.