General conditions of purchase TRONIC

For orders higher to 100u. please contact us to the following adress: 

We do not make online sales to Spain, Serbia and Benelux. For delivery questions to other countries that doesn’t appear in our list, send us an email.

The sale of products

The characteristics of the products and their prices will appear on the screen. The items and services will be available for sale until the end of stock.

  • The prices indicated on the screen are in euros, taxes non included, and are valid except typing error.
  • For sales made outside European Union, no taxes are applied.
  • For sales inside European Union there will be a 21% tax (I.V.A.) applied. All enterprises or profesionals inscribed in the EORI can directly send his order to In case that the order and payment has been already performed online, the return of the tax amount can be done by contacting us to
  • The offers are duly marked and identified as such. Its term of validity has effectiveness while they appear on your screen.

The purchase process

Buying in our store is a very simple process. Just choose your product, click on the buy tab and your choice will automatically be added to the shopping cart. Add as many products as you want. From here you can modify the quantity or delete a product that you do not want to buy. You can continue buying from the ‘continue buying’ option or process the order from the ‘buy’ button.

We have simplified the purchasing process to the maximum by dividing it into three simple steps, destination selection, payment method selection and delivery data.

  1. Destination selection Click on the drop-down menu and select one of the destination options.
  2. Payment method. Click on the drop-down menu and select one of the payment options that best suits your needs.
  3. Delivery data. Fill in your delivery data by filling in the fields required by our system to be able to send correctly.

Press buy and later you will receive an email with your information and the invoice of the purchase made. Our team will be responsible for checking your data and payments and we will process the order.

Payment methods

On the website available three methods of payment:

  1. Credit / debit card

We guarantee that each of the transactions made on is 100% secure. All transactions that involve the transmission of personal or banking data are made using a secure environment. uses a server based on the standard security technology SSL (Secure Socked Layer). All the information transmitted to us travels encrypted through the network. Likewise, the data on your credit card are not registered in any database but go directly to the POS (Point of Sale of the Bank). We also inform you that in an effort to provide greater security to the owners of credit cards, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). In this way, if you hold a “secure” card you can always make card payments in our store.

What is CES (Secure Electronic Commerce)?

CES is a system to ensure Internet transactions promoted by Visa International, Mastercard, Microsoft and Netscape, among others. The main purpose is to give greater security both to the Internet user and to the businesses that sell through the Internet by authenticating the buyer as the legitimate owner of the card he is using. In practice, when paying with a “secured” card, you will be asked, in addition to the number and expiration date, a personal key exclusively for online purchases that identifies you, unequivocally, as its owner. In this way, no one can make a purchase on the Internet if they do not know the key. If you have not yet received a personal password for exclusive use for Internet payments, we advise you to ask your financial institution to add your cards to the Secure Electronic Commerce service. For this you can contact your bank or if you are an online banking customer, you can request it online directly. Credit card fraud is a crime, and, will take legal action against anyone who makes a fraudulent transaction in our online store. In the orders paid by card, once the payment has been received, if the customer wants the refund of the amount and cancellation of the order, he will have to pay 10% of the value of the order for bank charges and transactions.

  1. PayPal (this form of payment temporarily unavailable)

It is a system that allows anyone who has an e-mail address to send or receive money online in a totally secure, easy, fast and completely free of charge for the buyer. Secure online payment system developed by the Ebay Group. To be able to use this form of payment, you must have previously registered at

Important: If the order, once confirmed and sent, is not accepted by the client, he / she must take care of the expenses incurred. All false orders, or attempted fraud, will be reported to the competent authorities and all necessary information will be provided to assist with the investigation. All orders not paid by card and paypal will be eliminated in 48 hours.

  1. Bank transfer

If you prefer, you can make a bank transfer to our account and send a copy of the transfer to Use the identification in the transfer in a clear way by dialing DNI and the number of your order. The order will be sent after the receipt of money to our account.

Customer Service

If you are not satisfied with the products purchased on, you can return them within a period no longer than 10 days, counted from the reception of the product. The returns must be sent together with the copy of the delivery note that accompanies the shipment. For any possible incident or claim, we recommend you to contact us by e-mail to The refund of the amount will be made by credit card.

The rules regarding returns, (regulated by the Law of 15/1/96 number 7/1996) claims, guarantee and invoice issuance, are the following: NO refunds will be accepted that do not come in their original packaging and with the product in perfect state.

The delivery invoice is valid as a guarantee of the manufacturer. This will take effect from the day the delivery is made at the address of the buyer. Claims for possible incidents such as the product delivered damaged, wrong, or any other cause susceptible to claim, will be treated as follows: In the case of requesting refund of the amount, the customer must send the product to the factory of origin within 10 days after receiving the order, and return costs, are borne by the customer, (according to Law of 1/1/96 number 7/1996). If, on the contrary, you wish to replace the product, undertakes to deliver to the customer another product in perfect condition, as soon as the defective product is received.


The shipments generated through the orders will be managed through private courier and transport companies.


All the information offered by are presented in an optimal way and according to the process and application of our products. The buyer is not excluded from own knowledge.

Shipping costs

Depending on the type of product, weight and destination, the system will automatically calculate the shipping costs of your order. Do not bother to perform the tests you need to check shipping costs, with a minimum cost of 5.00 euros. However, if you have doubts about the shipping costs of a particular product, you can consult directly by writing an email to

Delivery has enough material in reserve to make the shipment.

While the buyer is late in his obligations, is not obligated to serve.

Verified the payment of the purchase, the goods will be delivered within a period not exceeding 10 business days from the day following the aforementioned verification. The purchase made on Saturday, Sunday or holiday, is understood to be made the following Monday or next business day.